megabus Reviews

Hot garbage juice! The bus was supposed to come at 7:50 pm on Saturday. We stood around and waited and waited and asked when the bus was coming. Finally around 8ish, the agent informed us that the bus has been cancelled because they didn't have a driver. But we could wait for the 9:50 bus. Somebody asked what if that bus doesn't have a driver. The agent said he doesn't know until he gets the information from The Yard. So I left and caught a train back to Philly. When I called customer service for a refund, they said that they couldn't because it showed that the bus came at 8:25 pm, which is a lie, but I could take a redemption code. I don't want a redemption code. I want my money back. Lies that the bus came at 8:25 pm, because I saw people I was in line with still roaming around trying to pass time until the bus came

I took the megabus from Toronto to Montreal on Sept 2. The Scarborough Town Centre bus station was so hard to find (no signs anywhere) that I thought I was going to miss the 6pm bus (the last bus to Montreal). The bus was late by 1/2 hour (6:30pm departure). In Kingston the bus driver left the bus with all the passengers inside and told us that we need to wait for another bus driver to drive us to Montreal. That driver was late by ONE hour and then took a break. We were supposed to arrive in Montreal by midnight but we ended up arriving at 1:30am. It was such a horrible experience that I will NEVER take megabus again. You are better off to take VIA Train!

The bus did not come at the bus stop Friary Gardens, Cardiff at the scheduled time 14h50, although I arrived at the bus stop at 14h35 which was 15 minutes ahead of the scheduled time for departure.

Furthermore, the tracking for the said bus was still unavailable around 1 hour after.

I tried in vain to reach the call centre and was put on hold for more than 10 minutes and had to hang up.

Therefore, I was left with no other option than to purchase another ticket for the coach scheduled at 15h55, which didn't arrive until 16h20.

Due to the delay, I missed the transfer transport to my hotel and had to book an Uber.

There was another passenger who waited for this bus and the bus never arrived at that particular bus stop.

When I logged a complaint with the customer service, they insisted that the bus made the trip and as per the terms and conditions, they were unable to process a refund for the ticket.

Just boarded the 7:50 pm bus to NYC from Philly. This Lady driver said it’s not her job to touch passengers' luggage. This is the first time I have heard a bus driver say that to me. So I had to climb the stairs and put my suitcase in the baggage compartment myself. What if I had fallen or something odd were to happen to me? Would Megabus be responsible? Unbelievable!!

Booking AJKR5MA

On July 29th I booked a trip from Buffalo to Toronto. The bus was over 90 minutes late. On the way to Toronto the glass shattered injuring the seat occupants, including myself. They asked that I give them 5-7 business days to correct the matter and make it right. After over 20 business days and two additional emails to customer service, no response. Terrible service, terrible non-existent customer service. It was my first time using their services and my last. They need to be held accountable.

EASILY the worst bus service that has ever existed. I used mega bus a couple months ago and had ZERO a/c on my return trip home. 4 hours of agonizing swelterizing heat in June. I complained and received credits for another trip since these incompetent clowns don't do refunds. Like a fool, I reluctantly used the redemption codes for a "free" trip to Philly...and here I am stuck, waiting for a bus that's OVER AN HOUR LATE. We're given zero notifications as to what is going on. I had to call customer service to get an ETA (8:23pm, as opposed to the original time of 7:10!), which I doubt is true since megabus is incapable of doing anything right. Shame on me for believing that I could get at least ONE experience where these clowns provide the bare minimum in service. Awful, supremely poor service. Never again!

I wanted to visit my family in Toronto, then they were all hit, one by one with COVID. I asked Megabus if I could have an open ticket, explaining my problem. I was advised to choose another date and pay another $7.00, which I did. My granddaughter is now suffering complications and I have no idea as to when I may visit. This, of course, is meaningless to Megabus, and now I must forfeit my entire ticket. No, I will not rebook with Megabus, nor will I ever recommend it to others. Things happen in families, but Megabus is unbendable.

Horrified - I was very upset as I had just lost my father and I felt very unstable I asked the driver if I could go for a walk to calm down as I was having a panic attack he turned around and said we all have issues and he mentioned he’s personal difficulties with depression this made me worse and even more upset he said to me he wants to go and if I got off I weren’t coming back on so I got off and he closed the doors and drove off despite watching me in a vulnerable state I find this disturbing to have been shouted at when I was feeling emotional and I am not happy this driver humiliated me in public although I had a ticket I explained my situation and he still shouted and embarrassed me. Never ever recommend. Also the dirty toilets made me sick and there is 1 (5 min break) disgusting. I felt like an animal in a cage. Never want that experience again. Racist.

WORST! What was supposed to be a 4 hour at the most drive from nyc to Boston turned out to be 6 hours and no traffic! Driver took us north through Manhattan which took forever and then upstate and all the way west into Nyack before he circled around. 2 hours in everyone was wondering why we were still seeing the same view of the city. We left in the morning there wasn’t a hint of highway traffic. Then he went the longest route upstate . I’ve driven between these 2 cities hundreds of times and taken buses- never saw this long pointless route. He just wasted everyone’s time and constantly braked jerking us all around needlessly. And now everyone will have to deal with rush hour in Boston on account of how late we were and pay twice for our Ubers. Total incompetence they should be out of business

It's my first trip on bus ... It has been 30 mn since départor ... And so far it's hell of mess... In the whole bus there are aproximitly 80 places ... But just few peopole has there seat's number .. and the others don't .. me my self i didn't find a place because every time you chose a place .. some body would came and tell you .. that it's his place ... God is it so déficcult to give every one a place number !!! Stupid company.. with out mentioning that i couldn't reseve a ticket online because evry time the opération failed ...and finaly you need to call them and pay extra 7 dollars for boking by phone ... That's so fu**ing stupid